|
Support Level: |
Platinum |
Gold |
Silver |
|
Max Phone / e-mail response time for critical issues |
1 hour |
2 hours |
4 hours |
|
Max on-site or remote time for critical issues |
2 hours |
4 hours |
6 hours |
|
Max Phone / e-mail response for non-critical issues |
2 hours |
4 hours |
8 hours |
|
Max on-site or remote time for non-critical issues |
1 business day |
2 business days |
3 business days |
|
Maintenance Schedule / Reports |
Monthly |
Bi-monthly |
Quarterly |
|
Workstation |
$59 |
$39 |
$29 |
|
Server |
$199 |
$149 |
$99 |
|
Workstation Backup |
Free |
$9 |
$19 |
|
Server Backup |
$19 |
$29 |
$49 |
|
Antivirus |
Free |
$3.95 |
$5.95 |
|
Mail Filtering (per site, requires Exchange) |
Free |
$19 |
$39 |
|
Extra Charges |
None |
A few |
More |
|
Hourly Rates: |
|
|
|
|
Hourly (item not covered) |
$68 |
$72 |
$77 |
|
Afterhours |
$27 |
$29 |
$31 |
|
Afterhours (item not covered) |
$95 |
$101 |
$108 |
|
Priority (Max 1 hour phone/2 hours on-site response time plus travelling time) |
Free |
$72 |
$77 |
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